Terms and Conditions

Updated 2/16/24    Condition of Sale: It is the sole responsibility of the customer to review the accuracy of orders by way of order confirmation.  Orders will not be processed until confirmation is received.  Drawings ARE NOT CONSIDERED ORDERS. Only the sales order will be recognized as an approved order. All confirmed unassembled orders received by 3:00PM will ship the next business day (Monday-Friday) unless different date requested. All confirmed assembled orders received by 3:00PM will take 3-5 days (Monday-Friday) to be ready to pick up or delivered locally. Assembled cabinets are not available for LTL shipping. Contempo Kitchen Design Plus holds no responsibility for assembly errors.  Transportation Policy: The responsibility of Contempo Kitchen Design Plus ceases upon delivery of product in good working order to transport companies and all product(s) are shipped at consignee's risk. Do not sign for any damaged product(s). 

 Freight Policy: 

 If an entire order is no charge, Contempo Kitchen Design Plus will pay for standard ground freight.  If an order contains a chargeable item, the cost of freight will be charged to the customer's invoice. If a customer requests an upgrade to a parcel shipment method, the customer will be charged the entire freight charge. 48” x 96” skin panels (BP4896) cannot be shipped LTL or UPS. These are for local pickup only. While FP4896 panels may be shipped LTL, Contempo Kitchen Design Plus will only guarantee 42” of usable width. Up to 6” damage will be considered normal.  Mandatory Receiving Requirements for LTL or UPS Deliveries Step 1: Check skid and loose piece count on Bill of Lading (BOL)/Delivery Receipt(DR), and match it to the actual amount of skids and loose pieces on the pallet. Step 2: Visually check pallet for damage. IMPORTANT: If the boxes appear to be damaged, take close-up and wide-angle photographs of the damage.  Step 3: Check packing slip (located on shrink-wrap of pallet) against the actual items on the pallet. Item numbers are located on the outside of each box.  Step 4: Make appropriate notes on the BOL/DR. If something appears to be missing: *Make a note on all copies of the BOL/DR that lists the items that are missing. *If there appears to be damage to the product or the boxes, make a note on all copies of the BOL/DR that states: Box Damage/Product Damage.  Step 5: Sign the Bill of Lading (BOL)/Delivery Receipt (DR). Keep one copy and save it for future reference, if needed. *Pictures of any damaged product and packaging are required. Please contact Contempo Kitchen Design Plus to start claim process. Please submit with claim form to leanet@contempokdp.com. In case of items that need to be returned, please see the Returned Goods Policy. In case of missing or damaged parts, please see Concealed Missing, Damaged or Defective Parts Policy.  Mandatory Receiving Requirements for Warehouse pick-up or delivery: LAST PICKUP: Monday-Friday 4:30PM;  Saturday 11:30AM. Step 1: It is the responsibility of the customer to inspect all product(s) to verify all items are present and free of visible damage prior to loading vehicles of unassembled and assembled products. Step 2: Visually check product for damage. IMPORTANT: If the boxes appear to be damaged, notify the warehouse manager of the damage. Step 3: Check pick-up list against the actual items and quantity prior to loading their vehicles. Item numbers are located on the outside of each box.  Step 4: Customers are responsible for loading their own vehicles.. 

ONCE THE PICK-UP LIST IS SIGNED, NO CLAIM CAN BE MADE FOR DAMAGE OR MISSING UNASSEMBLED OR ASSEMBLED CABINETS. *ASSEMBLED CABINETS CANNOT BE RETURNED UNDER ANY CIRCUMSTANCE. ANY CONCEALED DAMAGE ON ASSEMBLED CABINETS MUST BE REPORTED WITHIN 24 HOURS.

If returning items, please see the Returned Goods Policy.  In case of missing or damaged parts, please see Concealed Missing, Damaged or Defective Parts Policy.  Delivery Service: Local delivery service is only available in Palm Beach, Broward, and Dade Counties. There is a delivery fee of $120 for Broward and $200 for Dade and Palm Beach County. This fee is for curbside delivery only.  It is the responsibility of the customer to inspect all product(s) to verify all items are present and free of visible damage prior to signing for unassembled and assembled products. If something is wrong, missing or damaged, notify the driver and make a notation on the packing slip. Driver will return to warehouse and the replacement will be rescheduled for delivery. Sign the delivery list.  

ONCE THE DELIVERY LIST IS SIGNED, NO CLAIM CAN BE MADE FOR MISSING ITEMS OR DAMAGE TO ASSEMBLED CABINETS. *ASSEMBLED CABINETS CANNOT BE RETURNED UNDER ANY CIRCUMSTANCE. 

POLICIES & GENERAL INFORMATION 

Updated 2/16/24    

Concealed Missing, Damaged or Defective Parts Policy: Any damaged, missing or defective parts require the following to be resolved.  Customer has 15 days from of receipt of order to report any concealed damage. Check to make sure all parts are present and free of damage as it is taken out of the carton. No parts will be replaced at no charge without sales order # and photo or after cabinet is assembled.  

Drawings ARE NOT CONSIDERED ORDERS. Only the sales order will be recognized as an approved order.  

Financial Responsibility:

Contempo Kitchen Design Plus requires payment of invoices at the time orders are placed..  

Quotation of Price: 

All written quotations of price ("Quote") made by Contempo Kitchen Design Plus will be valid for a period of thirty (30) days, without exception, from the date of the Quote generated by Contempo Kitchen Design Plus .  Under no circumstances will Contempo Kitchen Design Plus honor verbal quotations of price.  

Taxes:  All sales tax, excise taxes, or other forms of taxes levied against this transaction shall be paid by Buyer over and above all other sums Buyer is or may become obligated to pay hereunder. These taxes are in addition to the purchase price of the products subject to an order.  If you are exempt from tax, an original signed tax exemption certificate must be submitted to Contempo Kitchen Design Plus.